We provide support for all your utility billing software needs in a multitude of formats. We do not use subcontractors or other third party providers for support. Listed below is a snapshot of all the different features which are included in our full support package.
- Unlimited toll-free calls
- Printable full-color documentation is included in the cost of the software
- Remote computer-to-computer access
- Internet downloads and training tutorials
- Automatic Software Updates
UNLIMITED TOLL-FREE CALLS
Our phone lines are staffed from 8:00 a.m. to 5:00 p.m. EST in order to provide you with the most exceptional support ever!
PRINTABLE FULL-COLOR DOCUMENTATION IS INCLUDED IN THE COST OF THE SOFTWARE
Scores of examples and screen shots are included with complete, step-by-step “how to” instructions.
REMOTE COMPUTER-TO-COMPUTER ACCESS
We include software that allows us to connect to your computer to help you solve problems. You’ll feel like we’re sitting right next to you. If our included software doesn’t seem to connect to our technicians, then our technicians will direct you to use one of the following remote control options.
INTERNET DOWNLOADS AND TRAINING TUTORIALS
If you work beyond our telephone support hours, your problem might be solved on one of our training videos or by downloading updated files.
AUTOMATIC SOFTWARE UPDATES
Your software will always be up to date because updating it is an item under our Help menu. When you click “Check for Updates,” UtilAbility will automatically access the internet, compare your software version with the latest one, and if new or updated files or reports are available, they it will be downloaded and applied.